A Perth Removals Success Story

This is based on a true story, but we have replaced real names of the company for fun (to make this article.. well interesting!).

But you can visit their website by clicking here.

Today we are bringing you a story on how one local Perth family created the successful removals company they own and love! Meet Jim Benson, 50 year old local Perth man who together with his brother John and Wife Megan, have built the company ‘Benson and Co Removals’ from the ground up.

Business Owners Website (BOW): Jim, can you tell us how ‘Benson and Co Removals’ started and what made you want to get into the removals industry?

Jim: Well, it all started when my brother John and I were in our mid-30’s. John was working for another removals company at the time and had been working as a removalist for around 5 years for this company when his employer decided to retire and was looking at selling his business. At the time, Wendy and I were newlyweds and I was working at a local bank as loans officer. Wendy was working as a receptionist for a solicitor. John approached me back then and asked whether I was interested in going in with him as business partners and purchasing the removals company he worked for. I wasn’t particularly interested at that time as Wendy and I were both happy in our jobs and we weren’t really keen to get into debt as we were saving to buy a house. So we passed on the offer and since John was unable to buy the business outright himself, we thought the whole idea had been put to bed. The owner was unable to sell the business as a going concern, so he ended up selling the removals trucks individually. John went ahead and bought one of the trucks and then approached me again. As luck would have it, I was made redundant in my position at the bank around the same time and decided to go into partnership with my brother in the removalist business. So it was then that ‘Benson and Co Removals’ was started.

BOW: So you started out with one truck. How many removals trucks do you now own and how long did it take to get to where you are now?

Jim: That’s right. We started out with one truck and in those early days, Jim and I did it all. We took the bookings, moved the furniture and drove the trucks ourselves and worked very long hours. Wendy helped with the book keeping and admin side of things and over time we were able to hire more staff and then buy more trucks to keep up with our bookings. We now have 6 removals trucks and a staff of 20.

BOW: Do you have any advice for anyone starting out in small business?

Jim: Hard work and perseverance and thick skin. It’s how we got to where we are now!

Outsourcing At A Glance

Outsourcing at a glance

What is outsourcing?

Outsourcing, in a simple term, is letting the experts, which is not part of your company, do part of your business for the sake of efficiency. Since you will be assigning part of your work to the people that have been doing it for years, you will have more time to manage employees who do core skills of your business.

How can outsourcing help you out?

Chances are, you’re already doing outsourcing by assigning some task like, payroll services and web page developing, to another company. It is actually the best move since legal parts of a payment system, and web developing is constantly changing, and you won’t have enough time to catch up with them since you will be busy developing your own business or company. Almost every company can benefit from outsourcing by assigning task such as data entry, tax preparation, legal services to outsourcing companies that can be looked up everywhere.

Tips on how to do outsourcing.

Test to find the best outsourcing agency or contractor.

Even starting businesses should be aware of how to used outsourcing to their advantage. An owner should be busy developing the identity of the company along with its core skills, and that’s the main reason that they should outsource.

A good rule of the thumb is to test out the quality of outsourcing services first before engaging in a full-time deal. Let them impress you, and they will. After all, it’s the only thing they do and over the years, they have perfected their craft so well that you’ll be amazed at what kind of services you can get for a reasonable amount of money. And one of the most important thing to remember when outsourcing is good communication.

Always let your contractor be aware on what kind of result are you aiming for, but at the same time, try not to act like an expert. Always tell them what is needed to be done, and they will take care of the part of how it will be done. Provide them the goal, and let them take care of the steps.

Here are the examples of functions in your businesses that can be easily outsourced.

how to minimize your work loadTax Preparation, Legal Services, and Payroll. Laws regarding these things are constantly changing, and if you ignored some part of these, it could be a cause of a big headache in the latter part of your business. And learning it will actually be a waste of time since being good at it take years of practice. So why not talk a deal with a lot of outsourcing company regarding these and see who could help you out the best.
IT, Web Developing and Programming. These are the kind of job that you need to be an expert or you stay away and let the experts do it for you. There’s no middle ground. So, if you are not an expert, go ahead and look up some individuals that can help you. Usually, expert web developers tend to work alone, and they can be found all over the internet. They are mindful of their craft, taking pride in it since they need their reputation, so you are sure that they will be doing their best to help you out.

These are just an introduction on outsourcing. Using outsourcing to your advantage is an essential skill that every growing company owner should be aware. And, a good outsourcing network is something that you should build up over the years.

Example of Growth: a Perth’s Business Perspective

When growth occurs, many businesses would welcome it with open arms. This is confirmed in a recent survey of 20 local businesses in Perth, with an overwhelming yes when asked. But let’s dig deeper on this question: how would you do and cope with RAPID growth? Especially growth that occurs a lot sooner than expected…

rapid growth

To briefly discuss about the scenario of “what would you do” in the event of rapid growth, we decided to interview a local business right here in Perth. Trading by the name of Crusader Solutions, they first launched a removals group several years ago. To cut a long story short, they experienced rapid growth when others experienced hardship during Perth’s mining downfall. In a nutshell, they responded to the rapid growth by expanding their services to include short term and long term storage. Check out one of their storage website: storageperthwa.com.au to find out more.

Whilst some businesses may expand by doing the same thing but with a bigger capacity. Crusader Solutions decided to take on another niche. Although storage services do come hand in hand with the removals side of things, it is still a niche that requires planning before executing it.

So how does a company simply add another service under their umbrella when responding to business growth? The answer is careful planning, to minimise any associated risks. To the outsiders, it may seem all so simple. Launch the extra services being offered, market the service, employ more people and ditto you got more revenue in the bank. But in reality, there’s more to it than meets the eye.

In the case of Crusader Solutions, having some knowledge of the storage market in Perth gives them the advantage over a business starting from scratch. Although it is another niche altogether, the fundamentals of running a business in Perth (or wherever it might be) is pretty much the same. The same foundation but branched differently as you progress through the different stages.

Although brief, we hope the insight of how Crusader Solutions respond to rapid growth may be beneficial to other Perth businesses experiencing the same thing. We would also like to hear how other businesses respond to rapid growth, feel free to comment below or contact us.

The Hard Truth Most Business Owners Ignore At Their Own Peril

Business Success recipies

After spending the best part of the last decade working with local business owners both here in Perth and abroad, a pattern has emerged that points out the hard truth.

Why do 90% of business owners fail within 5 years of opening the doors?

The failure to success ratio for successful business start-ups is a dim number with most businesses starting off with a wiz and a bang only to fizzle out after a year of hard work grinding away.

This point of this post is to teach you, and anyone who wants to create a business, the fundamentals that reside with most successful business owners.

A hint, it’s not about money, formal education or luck. Successful business owners all have a few things in common. So without any ado, let’s take a look.

Research Before Anything Else Is Crucial!

Business ResearchResearching your competition should always be the first step when approaching your new business model.

Having an understanding of what assets you competitors have will give you insight into what is required to beat or at least compete with them in the local market. Granted, the type of business you own will determine how you research your competition and what you look for, but none the less its a necessity.

Successful business owners don’t usually become successful by diving into a market they know little about. The ones that do, usually fall into the 90% failure category soon after.

Researching will give you an understanding of how large your market is, allowing you to project earning’s and thus, how much you can spend. Be it time or money, all new businesses will need to market. Take the time to know what you’re up against, use that research to come up with the most efficient plan.

Getting Help from a Mentor

MentorI can not stress enough how important having a successful business owner to bounce ideas off can be for your business. This could be a family member, a local business group or a paid mentor. The price for the latter is usually high, but we are talking about the future of your business.

After talking with hundreds of local business owners, it’s 100% clear to me that the top percent who make a difference and reach their personal goals are seeking advice from people who are in the know. To get to a destination faster, ask someone who has been already for directions.

Systematise, Scale and Employ

One of the fundamental aspects of growing a business is creating systems.

Work The SystemTrying to do everything yourself is the fastest way to burn out and miss opportunities. Creating simple, repeatable systems in place of your daily work tasks means you can then pay someone else to do them for you. Outsourcing your admin is usually the first step, but any job can be outsourced.

If you want the life of a successful business owner who can take time off and go on holidays with the family, then you need to have other people do the work for you. That takes systems. Get them out of your head and onto paper, it doesn’t need to be perfect right away.

Doing this one thing will mean you can work on developing your business, producing a more efficient money making machine and most importantly SCALE!

Failing to do this means you will always be putting out the fires, chasing your tail and fixing mistakes.

A great book that can help you with this is “Work the System”. If your not a reader, get the audio book. It may just be the best thing that ever happened to you and your business.


Obviously, this is not everything needed for a great business to succeed. But it’s a great place to start.

If you’re looking to become the next Mark Zuckerburg make sure to check your competition out, Ask for guidance from someone you can trust and create systems. Become the owner, not the worker.

For more information about growing a local business give us a bell via the contact form and make sure to come back for more local business owner motivation, case studies and tips.